The Golden rule is to treat people the way you want to be treated. At revMD.com, if we were the provider, we would want our vendor to stand behind their work. We would understand that human beings make errors, but we would want the vendor to stand behind their error when the error causes a loss of revenue. So, that is the commitment we make to our clients. When (not if) our human beings make an error that causes a loss of revenue to the practice, we deduct the allowable amount from our invoice. It occurs every now and then and the practice of standing behind our work financially is a constant reminder to strive for improvement in not just our policies and procedures, but the human assets that are on the front lines of delivering our outcomes.
If your current RCM solution does not come with a money back guarantee (from either your vendor or your in-house employees), then maybe it’s time for another solution. To learn more, complete this short form here: